Marlo B. Tamoria	IT Specialist	Experience Highlights: ü    Security +, and 70 – 680 Win7 MCTS. ü    DOD 8570 IAT level 2 Compliant ü    1 year of experience using VM Ware. ü    Experienced in IA roles doing retna scans and Iava software. ü    Proven ability to identify and correct problems, with an emphasis on proactive and creative solutions ü    Installed and troubleshoot HBSS on AR1 Network. ü  Server setups and troubleshooting with Server 2003 on AR1. ü  Installed and configured HP Procurve Fiber switches onboard MSC Vessels. ü    Network and Vsat troubleshooting with Cisco 24 and 48 port Switches.
Security Clearance:	Top Secret
Education & Certifications:	ü Security+and Windows 7 MCTS Configuration(70 – 680) Certification ü Completed last semester at Old Dominion University.  Graduated with Bachelor’s in 2003. ü Completed last semester at Tidewater Community College.  Graduated with Associates in 2000.

Professional Experience
 

April 2015 – Present Lockheed Martin/Abbtech – HP Ngen/NMCI        Norfolk, Virginia

Technical Management: Microsoft Exchange Server Administrator

·   Used Windows Powershell to run commands and scripts to perform certain tasks on Exchange.

·   Used Exchange Management Console to do certain things on Exchange.

·   Utilized Active Directory to manage profiles, attributes, and other intances on the network.

·   Worked remotely to do certain maintenance objectives like patching and etc.

·   Monitor Server statistics via sharepoint and Powershell online Applets to see certain aspects.

·   Monitor white-space, disk sizes, page file status’ , memory, and other aspects using the tools above.

·   Support outage issues with thorough documentation and troubleshooting.

·   Microsoft Excel, One note, MMC are some of the tools used.

January 2015 – April 2015 – IBM/Celestar  - HP NGEN/NMCI                                                                             Virginia Beach, VA

IT Specialist

·   Fixed any customer laptop/desktop issues both software and hardware. 

•             Performed hardware installations on customer’s PC ranging from motherboards and other PC motherboard components.

·   Worked in both NIPR and SIPR environments. 

·   Utilize Service Management 7 as ticketing System.

·   Performed various software and operating system pushes over the network using Software Connect and SCCM.  

·   Performed various software diagnostics with Windows based Operating Systems.

·   Used Active Directory to maintain administrative and user profiles.  Active directory was also used so we can help manage the network.

August 25, 2014 – October 21, 2014 – Checkered Flag Auto                                                               Virginia Beach, Virginia                                                                                  

Information Technology Specialist

·   SCCM for deploying Windows 7.  Applied images as well as created them via task management

·   Desktop Support and Laptop support – Applied standard break/fix for both workstation and laptop applications.

·   Real VNC and RDC – was used for fixing most software issues.

·   Server 2012-maintenance and configuration – standard updates and Microsoft recommended settings.

·   Active Directory Management – Worked with profiles, OU’s, objects, and standard password resets.

·   Cisco Unity Call Manager- Maintenance and Configuration – We added lines, extentions, and new VOIP Phones.

·   Office 2013 – maintenance and configuration, this also accounts for standard break fix and installation.

·   Applied fixes to both hardware and software issues with workstations and laptops.

October  15,  2012  –  August 22, 2014 Vigilant Services/SRA                                                                        Chesapeake, Virginia

Industry:  Information Technology - MSC

·  Provide Tier I/II trouble call support for both hardware and Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) software via telephone, remote access, electronic mail, or on-site.

·  Provide feedback regarding the installed ISNS suite, identifying alternatives when needed to support the operational requirements of the fleet.

·  Evaluate and provide feedback to MSC on the impact of technological issues as they relate to shipboard ISNS systems. 

·  Document and report configuration data, as well as system anomalies, for reference and for historical purposes. 

·  Provide one-on-one or one-on-two training for MSC crew members on new equipment and/or applications. Install shipboard computer and communication systems aboard MSC ships. 

·  Upgrade existing shipboard and shore-based computer and communication systems as necessary to ensure adherence to the current configuration standards. 

·  Provide informal training for users aboard ships as the capabilities are installed or upgraded.

·  Document and report configuration data, as well as system anomalies, for reference and for historical purposes; use customer provided database as the documenting and reporting tool.

·  Remove equipment at the end of useful life cycle and dispose per COR direction.

·  Receive, store and maintain working inventory of equipment and materials at forward positioned office location; arrange for shipment of equipment and material to main offices in Chesapeake or for onward delivery to ships' locations.

·  Deliver and receive equipment to and from ships' locations pier side and deliver material to locations onboard ship where material will be installed, maintained or used.

October 2010 – October 2011 DRS Technologies                                                                                             Afghanistan

Industry:  IT/Communications

Sr. IP Field Specialist - – Subcontracted for Dyncorp International

·   A good amount of tasks from being a Jr. IP Field Specialist is still required.

·   Monitoring of network and bandwidth for Fob Frontenac and ensure that there are no additional obstructions occurring to the network that will cause over-usage of bandwidth.

·   Logistics becomes a requirement, creation of Inventory Database for accountability for all IT assets both DRS and Dyncorp.

·   Maintaining the Network and VSAT on the FOB.  Making sure that authorized service interruptions went through in the allocated time frame.  Kept track of all patches and upgrades as well. 

·   Taking lead Authorized Service Interruptions for upgrades via the VSATS to improve Network Communications.

·   Provide guidance and leadership for the Jr. IP Field Specialist(s) working with me.

·   Ensure team work is at its best.

March 2010 –  October 2010 DRS Technologies                                                                                              Afghanistan

Industry: IT/Communications

Jr. IP Specialist – Subcontracted for Dyncorp International.

·   Assembled antennas ground up from sizes from 2.4 meter antennas and 3.8 meter antennas. 

·   Configured antenna modems like the “Paradise” and “Idirect”. 

·   Communicated with the OCC(NOC) to get the correct antenna configuration. Termination of Cat 5 to 6 network interface cables was done to connect remote locations with cisco switches that required connectivity. 

·   Standard desktop troubleshooting in the Windows Vista and Windows 7 environment.  Remedy was used for documentation for any IT visit. 

·   Traveled to various “FOBS” via helicopter to give Desktop Support and Vsat Support. 

·   Break fixes are applied to Dyncorp customer laptop/desktop issues both software and hardware using both Windows Vista and 7. 

·   Erection of CISCO Antennas and Canopies along with Cisco Bridges to complete a connection allowing locations Network Connectivity.  Access to the Network infrastructure was present for a time till there was a change in contract. 

·   Tested Acronis to re image the Windows 7 Platforms.   Acronis was used as imaging software for testing.             

January 2006 – March 2010   Cox Communications                                                                                 Chesapeake, VA

Industry:  Internet Service Provider.

Product Support Specialist 1.  –IT Helpdesk

·   Fixed any customer laptop/desktop issues mainly software.  On the IT Helpdesk we were limited to remote tools and incoming calls. 

·   Install and uninstall applications both external and internal both Corporate approved utilizing our remote tools, our software was stored in a server. 

·   Troubleshoot and fix applications that are currently installed remotely using Remote Software Applications.  Utilize Active Directory to look up pc and internal employees credentials. 

·   Performed customer service.  The Helpdesk was the first line of defense for the users towards anyone else in IT.  Utilized Active Directory to change user profile information so that their profiles reflect the correct information in Outlook. 

·   Active Directory was also used to remove and add Computers when changes were made to their Domain Names. 

·   Worked with Symantec’s Ghost to re image Desktops with the XP Platform. 

December 2004 – January   Cox  Communications                                                                                   Chesapeake, VA

Industry:  :  Internet Service Provider

Tier 2 Network Support

·   Performed Basic Dos commands dealing with Internet connection.  Some of these commands ranged from ipconfig, ipconfig release/renew, ping, ping /t, nslookup, traceroutes, and winsock fixes (which were popular at the time). 

·   Performed basic trouble shooting utilizing our “Webmail” and Outlook Express.  Within the Cox Intranet, there were various simulations for Webmail and Outlook Express. 

·   Remedy was the ticketing process which was used to notate the customer information and notes derived from trouble shooting whether account related or pc related.  Remedy was also used as documentation for each call that came in.

·   Corporate applications were used which allows us to see the connection between the customer’s PC, Modem/Router, to the Network or CMTS.  “Polaris” was the main tool used here to test cable modem signals. 

·   Maintained customers’ accounts after verifying secure permissions from the customer to access personal information using corporate applications. 

·   Performed Network Security issues dealing with abuse of High Speed Internet: Viruses, Illegal downloading, and Upstream/Downstream usages. 
Operating Systems supported were Windows ME, 98,  98 SE, 2000, XP, and MAC OS down to version 8. 

SKILLS

Computer Software Skills:

Microsoft Office-Microsoft Word, Excel, Project, PowerPoint, Access, and other computer software

applications. Working knowledge of .exe commands, Cisco/iDirect/SCCM/Paradise Knowledge

 

**References are available upon request.